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Refund Policy

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Zauca – REFUND POLICY

STANDARD REFUND TERMS

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

  • Refund Policy for Advance (Partial) Payments

Zauca only collects advance payment of 50% of total value for any service that are rendered on https://www.zauca.com after booking domain, hosting & showing the basic design to customers and such advances are non-refundable.

Exception for Advance (Partial) Payments

The 50% deposit of advance paid is only refundable, if we have not booked the domain, hosted & put the basic design, within 72 hours of order being placed for silver, gold & customized plans.

  • Refund Policy for Second (Full) Payment

Zauca only collects rest (balance) 50% of the second payment post successful completion of work and such payments are non-refundable.

  • Digital Marketing (SEO) Services Refund Policy

You can cancel Digital Marketing (SEO) Services at any time and we will not bill you for future months except 1 upcoming month. However, you will not be refunded the cost of the 1 (one) upcoming month, present or past months since the service has already been planned/ prepared or performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future month.

  • Mode of Refund

Refunds on Zauca are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

Credit Card/ Debit Card/ Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, the amount paid will be refunded/ will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 5 working days. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Zauca.

  • Refund Time Frame
Mode of Payment Refund Mode Refund Time, upto
(From the date of cancellation of order)
Credit Card Credit Card 5 working days
Net Banking Net Banking 5 working days
Debit Card Debit Card 5 working days

 

 

For any queries related to refund policy you can Contact Us

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Business Address:558, 15th Cross,Doddanekundi,Bangalore,560037,IN |Tel: 18002129495 |Email: sales@zauca.com.
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